When we speak with you we will know you by name; we don’t need a file number to know who you are and to answer questions or address concerns about your case.
The question of whether you are a person or a file is rhetorical; of course you are a person.
But consider what happens when you call the claims rep for your insurance company. Most claims reps rarely answer their phones; some never do. When you are able to reach someone, or get a return call, does the claims rep know you by name? Is she concerned about you, beyond an insincere “how are you”? Or are you immediately asked for your claim number, without which most claims reps cannot answer even the simplest question about your case.
To most claims reps you are a “file,” not a person. I’ve regularly had defense lawyers ask me if there is some way to “get rid of this file.” And they, and the claims reps they represent, regularly refer to my clients as “claimants” or “applicants” rather than as what they really are – injured workers.
On the other hand, when you call my office your call will be answered, much of the time, by a person, not by voice mail or an automated phone system. When my legal assistant cannot answer the phone she, or I, will return your call promptly. When we speak with you we will know you by name; we don’t need a file number to know who you are and to answer questions or address concerns about your case. That’s because we have already come to know you as a person, not merely as a file. Contact us today.
